Have you ever been checking out and noticed a long stretch of catalinas dangling out of the coupon printer? That cashier might not be unobservant -- he or she could be hanging on to the coupons in order to help themselves to cash from the register.
The concept is pretty simple -- when customers leave their catalinas behind, there's several things that could happen:
- the cashier can give them to the next customer in line -- cool
- the cashier can throw them away -- kind of wasteful, but okay
- the cashier could take them for their own personal use -- getting a little fishy here...
- the cashier could put them in their register and pocket the corresponding amount of cash -- hello, coupon fraud!
Couponing has become big business in the last couple of years, so it's not surprising scammers and thieves have figured out a way to profit from coupons. And unfortunately, some of those scammers will be actually working at your grocery store. I spent many years in retail management, and I can tell you that internal theft is every bit as serious of a problem as shoplifting or other forms of customer fraud.
This is another great reason to keep your cool if a manager gets involved in your transaction -- chances are he or she is just as interested in what the cashier is doing as what sort of coupons you have.
Read the complete Coupon Wizards post here.
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