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Friday, May 30, 2014

Walgreens Coupon Policy Gets Dramatically Stricter

Well, Walgreens has dropped a bombshell on couponers by making drastic changes to their coupon policy as of May 29, 2014.

There's no doubt in my mind reading through the new Walgreens coupon policy that these new restrictions are meant to combat shelf-clearing, which has been a severe problem for the chain (at least locally) over the past few months.

I strongly encourage everyone to print a copy of the new Walgreens coupon policy for their binders, but here are the most important pieces I picked out:

  • Walgreens will not accept coupons that exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.  Previously, Walgreens cashiers were supposed to adjust the value of the coupon down to reflect the lower sales price.  However, in practice, most cashiers were either rejecting the coupon outright -- which will now be policy -- or were allowing overage against company procedures.
  • For offers when multiple items are purchased and additional items are free (buy 1 get 1 free; buy 2 get 1 free, etc.), the number of coupons applied to that offer cannot exceed the number of items required in the "buy" portion of the offer.  So when a BOGO offer rolls around, you will now only be able to use one coupon on two items.  Previously, you were able to use a coupon even on the free item.
  • Walgreens reserves the right to limit quantities to customers and employees.  This kind of speaks for itself.  You may still find local store managers willing to sell in bulk, but my guess is that practice will slowly disappear at Walgreens altogether.
  • When purchasing multiple items, Walgreens accepts multiple coupons for multiple qualifying items, as long as there is sufficient stock to satisfy other customers, unless a limit is specified on the coupon. Management reserves the right to limit the quantity of items purchased and/or prohibit the purchase of excessive quantities. An excessive quantity is any quantity above and beyond normal household usage.  It will be interesting to see how they define 'normal household usage.'  I STRONGLY recommend visiting your local Walgreens and asking your store manager to give you a general range on this before you head out for a specific purchase.  That will save you a lot of heartache and frustration at checkout down the road!
So what are your thoughts on the new Walgreens coupon policy?  In addition to sharing them here, I recommend you also reach out to Walgreens directly via their Contact Us tab on their website.